Last updated: July 2026
ClubMate ("ClubMate", "we", "us") is a tool for grassroots cricket clubs to manage player availability, team selection, and match fee collection. This policy explains what personal information we collect, how we use it, and your choices. ClubMate is operated by Timothy Cridland (Sole Trader) (ABN 90 155 719 818), a business based in Queensland, Australia. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We do not sell your personal information, and we do not use it for third‑party advertising.
We use trusted providers that process data on our behalf to run ClubMate:
Some of these providers may store and process your data outside Australia, including in the United States and other countries where they or their sub‑processors operate. We disclose personal information to them only as needed to provide ClubMate, and we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
Cricket clubs include junior players. ClubMate accounts for junior players should be created and managed by a parent/guardian or a club administrator on their behalf. We do not knowingly collect personal information directly from children without appropriate consent. If you believe a child has provided us information without consent, contact us and we will remove it.
We keep your information while your account and club membership are active, and as needed to comply with legal, accounting and security obligations. You can ask us to delete your data at any time (see below).
Under the Australian Privacy Principles you can request access to, correction of, or deletion of your personal information. To request deletion of your ClubMate account and associated personal data, email support@clubmate.run from the email address on your account, or use the in‑app account‑deletion option where available. We will delete your personal data, except records we must retain for legal or accounting reasons (e.g. payment records), which we keep only as long as required.
If you have a privacy concern or complaint, contact us first at support@clubmate.run and we will work to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
All traffic is encrypted in transit (HTTPS). Passwords are stored only as salted one‑way hashes, and access to data is restricted. No system is perfectly secure, but we take reasonable steps to protect your information.
We may update this policy from time to time. We will change the "last updated" date above and, for material changes, notify you in‑app. This policy is governed by the laws of Queensland, Australia.
Questions or requests: support@clubmate.run.